Reseller Program FAQ

The only difference between the memberships is the method of compensation. An Associate Reseller receives a once-off payment equal to the first month's subscription. An Authorized Reseller receives 20% of the customer subscription for the lifetime of the customer account on AccessMyLan. 

A Reseller may apply for membership of both plans depending on their business requirements and customer relationships.

There is no membership fee for program membership.

There is no sales commitment.

Download and complete the application form on the AccessMyLan website. The completed application will be reviewed and an AccessMyLan representative will contact you with your membership details.

Associate membership is designed to provide a finder's fee for resellers who do not have a close customer relationship. Associate membership is appropriate for websites and non-IT partners.

Authorized membership is designed for Value Added Resellers and System Integrators who use AccessMyLan as part of their solutions portfolio and maintain a relationship with their customer.

All end-customers are supported by AccessMyLan directly so there is no requirement for technical training for customer service staff. Depending on requirements identified, full training can be provided to sales and technical staff  via webinars and online training.

Resellers are not listed on the AccessMyLan website.

When accepted on the Reseller Program, you are provided with customer registration URLs that contain your unique reseller identifier. This unique reseller identifier is use to track your customer subscriptions.

Associate reseller commissions are paid by check in the resellers selected currency, 30 days after the customer has paid their first month subscription.

Authorized reseller commissions are paid within 30 days of the customer billing cycle.

Associate resellers are paid based on the first month subscription value. If the customer cancels their account or does not pay the first month subscription, there is no payment to the reseller. If the customer adds additional subscriptions after the first month, there is no payment to the Associate reseller.

Authorised resellers receive a share of all customer subscriptions including any incremental subscriptions purchased by the customer.

A monthly account status will be e-mailed to you with a summary of your account.

All billing is done by credit card directly to the customer. You may however use your own credit card to pay for the customer subscription and then invoice the customer.

The customer is billed monthly in advance in the first week of the calendar month. When a customer purchases a service, they are charged pro-rata in arrears for the month of purchase along with the advance charge for the next month. When a customer removes a subscription, their account is credited pro-rata on the next billing cycle for the value of the subscription removed. When a customer cancels an account completely, no credits or refunds are provided on any advance payments.